Deleting Your Account

We understand that you may sometimes need to delete your Steader account. This guide will walk you through the account deletion process and explain what happens to your information.

Deleting Your Account

1. Log in to your Steader account
2. Navigate to Profile > Settings: Tap on your profile icon and select "Settings" from the menu
3. Delete Account: Tap the "Delete Account" button
4. Confirm Deletion: Follow the on-screen prompts to confirm your decision

Important Information About Account Deletion

Temporary Restrictions

In certain circumstances, we may need to delay processing your full account deletion request:

• Active Transactions: If you have pending or in-progress orders (either as a buyer or seller) that have not been completed
• Stripe Connect Integration: If you're a seller with an active Stripe Connect account through Steader that hasn't been properly disconnected
• Ongoing Disputes: If there are active disputes or claims under our Purchase Protection Program involving your account

In these cases, we will immediately deactivate your account upon request and remove your profile from public view, but complete the full deletion process only when these temporary conditions no longer apply.

What Information Is Retained

Even after your account is deleted, certain information may be retained for legal, business, and technical reasons:

• Transaction Records: Information related to completed transactions is maintained for accounting, tax compliance, legal requirements, and financial record integrity
• Sales Tax Documentation: Records needed for sales tax calculation, collection, and remittance
• Message Histories: Communications with other users related to completed transactions
• Review Content: Public reviews and ratings you've published will remain visible as part of product or seller history
• Subscription History: Records of past subscription plans and payment history
• Product Listings: For sellers, product listings are removed from public view but retained in our system records

Data Retention Periods

• Transaction records: 7 years
• Customer communications: 2 years
• Account information: Duration of active account plus 1 year
• Listing information: Duration of active listing plus 1 year

Alternatives to Account Deletion

If you're considering account deletion but aren't sure, here are some alternatives:

• Temporarily Deactivate: You can deactivate your account instead of deleting it
• Update Privacy Settings: Adjust your privacy settings to control what information is shared
• Contact Support: If you're experiencing issues with your account, our support team may be able to help resolve them

Need Help?

If you have questions about account deletion or need assistance, please contact our support team:

• Email: hello@steader.com
• Phone: (737) 510-4582

We're here to help make this process as smooth as possible.