Trust and Safety Program

Steader's Trust & Safety Program focuses on maintaining marketplace quality through platform-based tools and community standards. Payment protection and disputes are handled by Stripe.


What This Program Covers

For Buyers:

  • Access to seller communication for issue resolution
  • Platform-mediated discussion for non-payment disputes
  • Ability to leave honest reviews based on transactions
  • Community reporting tools for policy violations

For Sellers:

  • Support documentation for Stripe disputes when available
  • Protection from policy-violating reviews
  • Fair evaluation of account standing
  • Access to best practices for dispute prevention

What This Program Does Not Cover

  • Payment guarantees or financial protection (handled by Stripe)
  • Refund processing or payment holds (handled by Stripe)
  • Chargeback defense or payment dispute resolution (handled by Stripe)
  • Any financial remedies or guarantees

Platform-Based Remedies

While Steader cannot control payment outcomes, we maintain marketplace quality through:

  • Account actions for policy violations
  • Listing removal for misrepresentation
  • Search ranking adjustments
  • Review moderation
  • Account suspension or termination for serious violations

Both parties agree to use good faith efforts to resolve issues directly and understand that payment-related matters are under Stripe's control.

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